SIGAL ships to France, the European Union, and internationally.

SHIPPING COSTS IN FRANCE:
Free to Relay Points for orders over €100
Free for home delivery for orders over €350

For deliveries outside metropolitan France, costs remain the responsibility of the customer, regardless of the order amount.

For any delivery outside the European Union, the recipient is solely responsible for paying any taxes, customs duties, or other local fees required by the authorities of the destination country. These fees can under no circumstances be charged to SIGAL.

Delivery is made to the address indicated by the customer when confirming the order, after full payment has been received.

In the event of an anomaly noted upon receipt of the package (damaged package, missing or deteriorated product), the customer is invited to contact us as soon as possible, providing all useful information, and in particular, when possible, photographs of the package and the product(s) concerned.

SIGAL cannot be held responsible for delivery delays attributable to the carrier or to circumstances beyond its control (force majeure, logistical disruptions, customs formalities, etc.).

All pieces are handmade and made-to-order, as part of a reasoned and eco-responsible production approach.
We hold very little stock, which implies particular attention to return conditions.

RETURNS:
You have a period of 14 clear days from the date of receipt of your order to exercise your right of withdrawal.

Initial shipping costs and return costs remain the responsibility of the customer (please indicate the reason for the return).
Return requests are made directly via your order history page.

For any questions, you can contact us at the following e-mail address, specifying your order number in the subject line customerservice@sigalparis.com

Return conditions:

• Products must be returned in perfect condition
• They must be returned in their original packaging, with all received elements
• Any item not meeting these conditions may be refused and returned to the customer at their expense
• Include the reason for return document (download document)

Return costs and any customs duties are the responsibility of the customer. In the event of customs duties upon the package's arrival in France, these will be deducted from the refund amount. The customer remains responsible for the package until it is received by us. We strongly recommend sending with a tracking number and signature upon delivery.

We take extreme care in the quality of our pieces. If, however, you notice a defect, please contact us as soon as possible at: customerservice@sigalparis.com, attaching photos of the product concerned. Each request will be studied with care.

Return address:
Société Emmanuelle De/ Louizon
15 rue de Palestro
75002 Paris – France

Refunds will be made within a maximum period of 14 days from the recovery of the product or proof of shipment.

EXCHANGES:

Exchanges are accepted within 14 days of receipt of the order, subject to availability.

Procedure:

1. Contact customerservice@sigalparis.com
2. Indicate your order number as well as the piece desired in exchange
3. Make a return request via your order history
4. Once the product is returned and validated, the new piece will be shipped within 2 to 4 business days, subject to availability
5. The return slip must be included in the returned package

Return costs remain the responsibility of the customer.
The shipment of the new item as part of an exchange is covered by SIGAL exclusively for orders delivered in metropolitan France.
For any order delivered outside metropolitan France, the shipping costs for the new item remain the responsibility of the customer