1. General Information

These General Terms and Conditions of Sale (hereinafter the “GTC”) apply to orders for products placed by consumers on the website www.sigalparis.com.

The website is operated under the trade name SIGAL by the company whose identification details are set out in the website’s legal notices.

The purpose of these GTC is to set out the terms and conditions applicable to the ordering, payment, delivery and return of products sold on the website.

Before confirming their order, customers are invited to read these GTC and expressly accept them. The GTC applicable to the order are those presented to the customer at the time of confirmation.

SIGAL reserves the right to amend these GTC at any time. However, amendments will not apply to orders already confirmed, which will remain subject to the GTC accepted at the time the order was placed.

These GTC apply without prejudice to the rights available to consumers under applicable laws, in particular regarding the right of withdrawal and statutory guarantees.

2. Ordering and Order Confirmation

Customers may select the products they wish to purchase on the website www.sigalparis.com and add them to their shopping cart.

Before confirming their order, customers may review the details of their shopping cart, the total price payable, the delivery charges and the information provided. They may correct any errors before final confirmation.

To place an order, customers must provide the information required to process and deliver the order, review the order summary, and then accept these General Terms and Conditions of Sale and confirm their order by following the steps indicated on the website.

Final confirmation of the order entails an obligation to pay the amount indicated to the customer before confirmation.

Once the order is confirmed, a confirmation email will be sent to the customer at the email address provided when placing the order. Customers are invited to keep this email and the order summary.

In the event of payment difficulties, suspected fraud or an anomaly requiring verification, SIGAL may contact the customer and, where justified, temporarily suspend processing of the order while the necessary checks are carried out. Any cancellation or refusal of an order must be based on a legitimate reason and comply with applicable laws.

Products are offered subject to availability. If a product ordered becomes unavailable after the order is confirmed, SIGAL will inform the customer as soon as possible and indicate the possible solutions, including the refund of the amounts paid for the unavailable product or a new delivery date, in accordance with applicable rules.

Photographs, illustrations and product descriptions are intended to present the items to the customer as faithfully as possible. Slight differences in appearance may exist, in particular due to screen settings, without this exempting SIGAL from its obligation to provide a product that conforms to the order and its description.

Obvious errors affecting information published on the website will be reviewed on a case-by-case basis. This clause does not limit the customer’s statutory rights.

3. Prices and Payment Terms

3.1. Product Prices

The prices of the products offered on the website www.sigalparis.com are stated in euros, all taxes included (TTC).

Any delivery charges are stated separately and brought to the customer’s attention before final confirmation of their order.

SIGAL reserves the right to change its prices at any time. However, the price charged to the customer is the price displayed on the website at the time of order confirmation, subject to an obvious error or an applicable legal provision.

The total amount of the order, including the price of the products and any additional charges, is summarized before final order confirmation.

3.2. Payment Methods

Payment is made at the time of ordering using the payment solutions offered on the website and available at the time of confirmation.

These solutions may include payment by credit card, PayPal, Apple Pay, Klarna, Alma or any other payment method displayed on the website at the time of ordering.

The specific terms and conditions of installment or deferred payments, including their availability, any associated costs and eligibility requirements, are presented to the customer by the relevant payment service provider before payment confirmation.

The order is processed in accordance with the applicable payment terms. If payment is refused by the bank or the relevant service provider, SIGAL may suspend processing of the order until the issue is resolved.

3.3. Payment Security

Payments are processed by the payment service providers offered on the website, in accordance with their own security procedures.

Payment data is processed in accordance with the terms of the relevant service provider. For more information on the processing of personal data, customers may consult the website’s privacy policy.

3.4. Payment Failure

In the event of payment failure, refused payment or reasonable suspicion of fraud, SIGAL may contact the customer to verify the information required to process the order.

Any suspension, cancellation or request for additional payment must be justified and comply with applicable laws. No additional charges will be billed to the customer without a valid legal or contractual basis.

4. Delivery

4.1. Delivery Areas

SIGAL offers delivery in France and to several countries internationally.

The destinations actually served depend on the options available on the website at the time of ordering. Customers may check delivery availability to their country by entering their address during the ordering process.

The delivery charges applicable to the chosen destination are stated to the customer before final confirmation of their order.

4.2. Delivery Times

Delivery times vary depending on the destination, the carrier, the selected delivery method and product availability.

The applicable delivery time or period must be communicated to the customer before order confirmation, based on the information available for the chosen destination and delivery method.

SIGAL undertakes to respect the stated delivery time. In the absence of an agreed date or time, delivery will take place within the period provided for by applicable law.

In the event of a delivery delay, the customer has the rights provided by law, including the option to request delivery within a reasonable additional period and then, under the legal conditions, to terminate the contract if delivery does not take place.

4.3. Delivery Charges

Delivery charges are stated before final order confirmation.

The following delivery terms apply in France, subject to confirmation on the website at the time of ordering:

• Delivery to a pickup point: free for purchases of €100 or more.
• Home delivery in mainland France: free for purchases of €350 or more.

For amounts below these, the applicable charges are displayed when placing the order.

For international deliveries, charges are calculated based on the destination and the chosen delivery method. The applicable amount is communicated to the customer before order confirmation. 

4.4. Receipt of the Order

Customers are invited to check the condition of the package upon receipt and to contact SIGAL as soon as possible if they notice a problem, such as a damaged package or a missing product.

This check does not limit the customer’s statutory rights, in particular those relating to product conformity and statutory guarantees.

In the event of a delivery-related issue, the customer may contact SIGAL at the following address: customerservice@sigalparis.com 

4.5. Customs Duties and Import Taxes

For orders delivered outside France or the European Union, customs duties, taxes or import charges may be payable depending on the destination country and delivery terms.

Where applicable, any charges that may be borne by the customer must be explained to them before order confirmation, in accordance with applicable rules.

5. Right of Withdrawal, Returns and Refunds

5.1. Right of Withdrawal

In accordance with the applicable provisions of the French Consumer Code, consumer customers generally have a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal, without having to justify their decision.

To exercise this right, the customer must inform SIGAL of their decision to withdraw before the period expires, by means of an unambiguous statement.

The customer may submit their request from their order history on the website or contact customer service at: customerservice@sigalparis.com 

After communicating their decision to withdraw, the customer has an additional fourteen (14) days to return the product to SIGAL.

5.2. Personalized Products

In accordance with the law, the right of withdrawal does not apply to products made to the customer’s specifications or clearly personalized, provided that the legal conditions for this exception are met.

This exception applies only to products that actually meet these criteria. It therefore does not automatically apply to all jewelry sold by SIGAL.

This exception does not deprive the customer of their statutory rights in the event of a product defect or non-conformity.

5.3. Return Terms and Charges

For a standard return related to the exercise of the right of withdrawal, the direct return charges are borne by the customer, subject to applicable statutory information obligations.

The customer must return the product in a condition that allows its nature, characteristics and proper functioning to be checked, taking into account the handling necessary to examine it as they might have done in a store.

The customer may be held responsible for any depreciation of the product resulting from handling beyond what is necessary for this examination, under the conditions provided by law.

In the event of a defective or non-conforming product, or an error attributable to SIGAL, the customer is invited to contact customer service so that the situation can be reviewed in accordance with applicable legal obligations.

Returns are accepted at the address provided by SIGAL as part of the return procedure.

5.4. Return Procedure and Address

The customer may submit their return request from their order history on the website www.sigalparis.com or contact SIGAL customer service at customerservice@sigalparis.com.

Returns are accepted by the company Emmanuelle De/Louizon at the following address:

Société Emmanuelle De/Louizon

15 rue de Palestro, 75002 Paris France

The customer must return the product within fourteen (14) days of communicating their decision to withdraw.

For a standard return related to the exercise of the right of withdrawal, the direct return charges are borne by the customer, subject to applicable statutory information obligations.

The practical return terms communicated by SIGAL must not prevent the customer from exercising their statutory right of withdrawal.

5.5. Refund

In the event of a valid exercise of the right of withdrawal, SIGAL will refund the amounts due without undue delay and no later than fourteen (14) days after the date on which it is informed of the customer’s decision to withdraw.

For the sale of goods, SIGAL may defer the refund until the products have been retrieved or until the customer provides proof of their shipment, the date being the earlier of these two events.

The refund includes the original standard delivery charges. Additional charges resulting from the customer’s choice of a delivery method more expensive than the standard method offered are not refunded, in accordance with the law.

The refund will be made using the payment method used when placing the order, unless the customer expressly agrees to another payment method and provided that no fees are imposed on them.

5.6. Exchanges

SIGAL does not offer direct product exchanges.

If a customer wishes to obtain a different model, size or product, they may, if the product in question is eligible for the right of withdrawal, return their purchase in accordance with the procedure set out in these GTC and then place a new order.

This rule does not limit the customer’s rights in the event of a defective or non-conforming product, nor their rights under statutory guarantees.

5.7. Defective or Non-Conforming Products

In the event of a product defect or non-conformity, the customer may contact SIGAL at contact@sigalparis.com, describing the problem encountered and, if possible, attaching photographs.

SIGAL will indicate the procedure to follow in accordance with applicable legal provisions.

The customer’s rights under the statutory guarantee of conformity and, where applicable, the guarantee against hidden defects remain applicable regardless of the right of withdrawal.

6. Statutory Guarantees

Products sold by SIGAL benefit from applicable statutory guarantees, in particular the statutory guarantee of conformity and the guarantee against hidden defects, under the conditions provided for by applicable legislation.

6.1. Statutory Guarantee of Conformity

Consumer customers benefit from the statutory guarantee of conformity provided for by Articles L. 217-3 et seq. of the French Consumer Code.

This guarantee allows the customer to request that the product be brought into conformity when it presents a lack of conformity within the meaning of the law.

The customer has a period of two years from the delivery of the goods to act under the statutory guarantee of conformity, in accordance with applicable legal conditions.

When the legal conditions are met, bringing the product into conformity may take the form of repair or replacement. If bringing the product into conformity is impossible or if the conditions provided for by law are met, the customer may be entitled to a price reduction or termination of the contract.

Bringing the product into conformity is carried out free of charge for the customer and under the conditions provided for by law.

6.2. Guarantee Against Hidden Defects

Customers may also act under the guarantee against hidden defects, provided for by Articles 1641 et seq. of the French Civil Code, when the legal conditions are met.

This guarantee concerns hidden defects in the product that make it unfit for the use for which it is intended or that so diminish this use that the customer would not have purchased it, or would have paid a lower price, had they known of them.

An action based on the guarantee against hidden defects must be brought within the time limits provided for by law.

6.3. How to Contact SIGAL?

To report a defect or request the enforcement of a statutory guarantee, the customer may contact SIGAL at the following address: customerservice@sigalparis.com

It is recommended to specify the order number, the product concerned and the nature of the problem encountered. Photographs may also be attached if they help to better understand the situation.

SIGAL will indicate to the customer the steps to follow to review their request.

Statutory guarantees apply independently of SIGAL’s commercial return and exchange policy. They cannot be excluded or limited by these GTC.

7. Personal Data

The processing of personal data collected in connection with orders is governed by our Privacy Policy, which complies with the General Data Protection Regulation (EU GDPR 2016/679) and the French Data Protection Act.

For more information regarding the privacy policy, click here.

Customers have the rights of access, rectification, objection and portability over their data. To exercise these rights: customerservice@sigalparis.com 

8. Personal Data

SIGAL cannot be held liable for non-performance or improper performance of the contract due to the customer’s actions, an unforeseeable and insurmountable act of a third party or an event of force majeure.

9. Consumer Mediation

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, SIGAL has established a mediation system.

The mediator appointed by the watchmaking and jewelry branch is the Consumer Mediation Centre of Justice Conciliators (CM2C), an approved body for the amicable settlement of consumer disputes. To resolve their disputes, the customer must first submit a written complaint to SIGAL. One month later, if the customer is not satisfied, they may contact the CM2C mediation service simply and free of charge electronically by submitting their file here or by regular mail (attaching your email, phone number and written complaint) to: CM2C - Centre de médiation de la consommation de conciliateurs de justice, 49 Rue de Ponthieu, 75008 Paris. The CM2C can also be contacted by telephone at the following number: 01 89 47 00 14.

In the event of a dispute not resolved with our customer service, the consumer may submit their complaint to the mediator within one year from the first written complaint.

10. Applicable Law and Disputes

These General Terms and Conditions are governed by French law. Any order placed on sigalparis.com implies acceptance of these terms.
In the event of a dispute, an amicable solution will be sought in the first instance. Failing this, the competent courts shall be seized in accordance with the rules of common law.